How do I process a full or partial refund?

You can process a refund using the “Credit “Card Transactions Report”. This is accessible under the "Reports" page:

When running the “Credit Card Transaction Report” this would show you all the transactions within a date range. You may then select the customer for which the refund will be processed and choose the refund button as shown below:

There will then be a pop-up on the page where you can indicate the amount to be refunded:

Make sure to click on "Yes, Issue Refund" or "No, Do Not Refund" button