Introduction


There are two types of charge methodologies in FlexBooker: Purchases and No Show Fees. These are assigned at the service level, so that your business might have a combination of these types. An important thing to understand is exactly when charges go through and when refunds are issued. Because the two methodologies are quite different, this article is split into two sections.

No Show Fees

Booking Time


When a customer books a service that has a no show fee set, they are prompted to enter their credit card to complete the booking. Their card is not authorized at this time. We take out a $1 authorization on the card, and store this authorization for your potential use later. The authorization is immediately reversed as part of the booking process, but may remain on your customer's credit card for a couple of days before rolling off.

Client Misses Appointment


If your customer does not miss his appointment, then this is the end of the payment flow. No charge will be made.

If the customer does miss his appointment though, then you can decide to charge the no-show fee. This charge is never automatically applied. This gives you complete flexibility to decide who should or should not be charged. Should you wish to charge the no show fee, then simply press the "No Show" button on the booking detail form. You will be then prompted if you wish to charge the no-show fee. If you say yes, then their credit card will be immediately charged the amount set up on the service.

Booking Cancelled


If your customer cancels his booking before their appointment time (and you can choose a cut-off time if you wish to prevent them cancelling too close to their appointment) then they will not be automatically charged the no show fee. However, you can still charge the no-show fee against a cancelled booking if you wish to do so.

Purchases

Booking Time



When a customer books a service that has a purchase price set, they are prompted to enter their credit card to complete the booking. Their card is actually charged at this time.

Booking Cancelled


If your customer cancels his appointment (and you can set an optional cut-off time to prevent him from cancelling too close to his appointment time) then their purchase price is refunded.

If you cancel the appointment (which you can do any time, even within the cut-off time during which your customer cannot) then you will be presented with the option to either refund the charge or not.

Refunding


If you wish to refund the amount charged to your customer for a purchased booking, you simply click on the "Refund" button on the booking details form for that particular booking. The refund will go through immediately.

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